Parcel Tracking

Where can I find my tracking number?

If you recently placed an order, you should have received a shipping confirmation email within a few days of your order. Please check your spam and promotions folders.

If you cannot find the shipping confirmation email, feel free to contact us via email or on our social media.

 

How to track your package?

Once you have obtained your tracking number, you can enter it on platforms such as 17Track and parcelsapp. You also have the option to use your country's postal site or that of Japan Post.

 

Delivery by  Yamato / UPS:

The Yamato company handles the delivery of the package within Japan and outsources the shipment of the package outside of Japan to UPS. Both companies have their own tracking methods, which leads to the creation of two tracking numbers. The tracking number provided by Yamato allows for tracking the package even outside of Japan, but it sometimes lacks precision and does not allow for any action on UPS delivery. That is why we advise you to look for the UPS number by following our instructions:

*(The UPS tracking number is provided when the package leaves Japan, so we do not have access to it at the time of shipping the package and we ask you to access it yourself)*

Enter your Yamato tracking number on the following link: Yamato Transport, then click on "Track". Next, at the bottom of the page, click on "Detail".

On the next page, you will find the UPS tracking number under the name: "DeliveryTrackingNumber". Once copied, you can use it directly on the UPS website.

UPS Tracking Number